Refund Policy

Thank you for choosing Hilliards Chocolates! We take pride in crafting delicious chocolate products for our valued customers. Due to the nature of our products, we do not accept returns on food items. However, we are committed to ensuring your satisfaction and will consider refunds or exchanges in the following circumstances:

1. Damaged or Defective Products: If your order arrives damaged or contains a defect, please contact us within 48 hours of receipt with photos of the damaged item. We will assess the situation and offer a refund or replacement at our discretion.
2. Incorrect Orders: If you receive the wrong item(s) in your order, please notify us within 48 hours of delivery. We will arrange for a replacement or refund for the incorrect item(s).
3. Customer Service: If you have any concerns regarding your order or experience, please reach out to our customer service team at sales@hilliardscandy.com / 1-800-286-8533. We are here to help!

Please note that all refund requests are subject to review, and we reserve the right to deny requests that do not meet the criteria outlined above.